Quality Framework for Disability Services in Victoria

The Department of Human Services has revised the Quality Framework for Disability Service, to better support the principles of the Victorian State Disability Plan (2002–2012) (State Plan) and the Disability Act 2006 (Vic). This framework will be implemented statewide from July 2007.

The Quality Framework for Disability Services in Victoria (2007) promotes a system of sustainable relationships and supports, which has at its centre the interests and goals of each individual with a disability.

The quality framework is multidimensional and describes the relationship between:

  • human rights
  • organisational practice
  • quality assurance
  • quality improvement
  • outcomes for people with a disability.

The quality framework brings together the elements that assist us to determine how well each person who receives a service is supported to experience the same outcomes that are valued by the broader Victorian community. It strives to have a positive impact on the daily lives of people with a disability, their family members and carers, through the introduction of an outcomes-focused approach to measuring, monitoring and continuously improving our services.

As part of the Quality Framework for Disability Services in Victoria (2007), the Standards now include both Industry Standards and Outcome Standards.

Industry Standards

The Industry Standards were first introduced across the disability support sector in 1997. These standards have been used to assess the operational aspects of a services.

From 1 July 2007, service providers must meet the Essential Evidence Indicators of the Industry Standards and continue to undertake organisational self-assessment and planning for improvement activities.

Outcome Standards

Service providers will be supported to commence progressively implementing the Outcome Standards through a learning and development strategy commencing in September 2007. Service providers may use the Evidence Indicators of the Outcome Standards to commence familiarising themselves with the expectations of the Outcome Standards. The Outcome Standards form the basis for outcomes measurement.

Further Information

Visit www.dhs.vic.gov.au for further information and resources associated with the Quality Framework for Disability Services in Victoria.