Administration Assistant


BSBCMN402A Develop work priorities
Elements

Plan and complete own work schedule
Monitor own work performance
Coordinate professional development


BSBCMN407A Coordinate business resources
Elements

Determine resource requirements
Acquire and allocate resources
Monitor and report on resource usage


BSBADM402A Produce complex business documents
Elements

Use safe work practices
Analyse document requirements
Design complex documents
Produce documents


BSBFLM402A Show leadership in the workplace
Elements

Model high standards of management performance and behaviour
Enhance the organisation’s image
Influence individuals and teams positively
Make informed decisions


BSBFLM403A Manage effective workplace relationships
Elements

Gather, convey and receive information and ideas
Develop trust and confidence
Build and maintain networks and relationships
Manage difficulties to achieve positive outcomes


ICAITTWOO1B Work effectively in an information technology environment
Elements

Comply with general IT policies and procedures
Promote the organisation and the IT department in a manner consistent with the organisational mission
Identify IT equipment/software and operating system supported by the organisation


ICAITU005B Operate computer hardware
Elements

Use appropriate office peripherals
Operate and maintain a range of hardware
Use keyboard and equipment


ICAITU006B Operate computing packages
Elements

Use appropriate software
Access, retrieve and manipulate data
Access and use help
Use keyboard and equipment


CPMM63BA Access the Internet
Elements

Identify and use local resources
Identify and use remote resources


WRRCS3B Interact with customers
Elements

Deliver service to customers
Respond to customer complaints
Receive and process sales orders
Identify customers’ special requirements


THHCOR01B/01 Communicate in the workplace
Elements

Maintain personal presentation standards
Provide service to colleagues and customers
Work in a team


THHGCS03B Deal with conflict situations
Elements

Identify conflict situations
Resolve conflict situations
Respond to customer complaints


BSBADM405 Organise meetings
Elements

Make meeting arrangements
Prepare documentation for meetings
Record and produce minutes of meetings


CHCOHS301A Participate in workplace safety procedures
Elements

Identify hazards and assess risk
Follow procedures and strategies for risk control
Contribute to OHS in the workplace


CHCADMIN5A Work within the administration protocols of the organisation
Elements

Complete workplace forms and documents
Store and maintain organisational information
Use and maintain equipment and machines
Manage inquiries in accordance with organisational policy and protocol


CHCINF3B Coordinate information systems
Elements

Gather and record information
Prepare and present reports
Supervise processes for collection, use, storage and dissemination of information


CHCORG3B Participate in the work environment
Elements

Contribute to the effective operation of the workgroup
Review and develop own work performance
Work cooperatively with others
Contribute to the development of policies, practices and structures of an organisation


PSPLEGN301A Comply with legislation in the public sector
Elements

Identify legislative requirements
Comply with legislative requirements
Report incidents of non-compliance


CHCCOM3B Utilise specialist communication skills to build strong relationships
Elements

Identify appropriate communication strategies to meet the needs of clients and colleagues and build strong relationships
Conduct effective communication with clients and staff
Contribute to the development of effective communication strategies
Represent the organisation to a range of groups
Apply specific communication techniques to assist in resolving conflict
Implement mechanisms that facilitate group discussions


THHSCAT02B Plan the catering for an event or function
Elements

Identify overall event objectives and scope
Prepare the catering concept for an event or function
Prepare and implement an operational plan for catering of an event or function


Friday, August 13, 2010-->Wednesday, October 1, 2008