Attendant Supervisor

CHCDIS1C Orientation to disability work
Elements

Demonstrate an understanding of the delivery of quality services for people with disabilities
Demonstrate the capacity to support rights, interests and needs of people with disabilities
Respond to situations of risk or potential risk to people with disabilities


CHCDIS3C Provide services to people with disabilities
Elements

Assist the person with a disability to identify and meet their needs
Respond to changes in the needs of a person with a disability
Support or assist the person with a disability to meet their personal needs


CHCDIS4B Design procedures for support
Elements

Assess the person with a disability's personal support requirements
Design individual personal support procedures
Implement individual personal support procedures


CHCAD1C Advocate for clients
Elements

Assist clients to identify their rights and represent their own needs
Advocate on behalf of clients on request
Advocate for clients


CHCDADMIN3B Undertake administrative work
Elements

Maintain accounts
Participate in budgeting processes
Operate equipment
Maintain equipment
Monitor equipment use and needs


CHCCD1B Support community participation
Elements

Work with individuals and the community to promote participation
Support existing community activities

CHCCD12D Apply a community development framework
Elements

Operate within a community development framework
Work with individuals and groups to achieve community development outcomes
Address individual issues arising when working within a community development framework
Work effectively with diversity in the community


CHCCOM3C Utilise specialist communication skills to build strong relationships
Elements

Identify appropriate communication strategies to meet the needs of clients and colleagues and build strong relationships
Conduct effective communication with clients and staff
Contribute to the development of effective communication strategies
Represent the organisation to a range of groups
Apply specific communication techniques to assist in resolving conflict
Implement mechanisms that facilitate group discussions


CHCCS6B Assess and deliver services to clients with complex needs
Elements

Assess and analyse client needs to ensure they can be met
Identify and provide for the delivery of services to meet client needs
Evaluate client service delivery


CHCINF3B Coordinate information systems
Elements

Gather and record information
Prepare and present reports
Supervise processes for collection, use, storage and dissemination of information


CHCNET2B Maintain effective networks
Elements

Develop cooperative working relationships and strategic alliances with other organisations
Represent the organisation
Maintain networks

CHCOHS301A Participate in workplace safety procedures
Elements

Identify hazards and assess risk
Follow procedures and strategies for risk control
Contribute to OHS in the workplace


CHCORG5B Maintain an effective work environment
Elements

Work to achieve identified outcomes
Establish and maintain appropriate work relationships
Facilitate operation of the workgroup
Review and develop own performance


SPECIALISATIONS


CHCAC3C Orientation to aged care work
Elements

Demonstrate an understanding of the structure and profile of the aged care sector
Demonstrate a commitment to the philosophy of ‘positive ageing’
Support the rights and interests of older person


CHCAOD2C Orientation to the alcohol and other drugs sector
Elements

Work within the context of the alcohol and other drugs sector
Develop knowledge of the alcohol and other drugs sector
Demonstrate commitment to the central philosophies of the alcohol and other drugs sector


CHCMH1B Orientation to mental health work
Elements

Work within the context of the mental health sector
Develop knowledge of the mental health sector
Demonstrate commitment to the central philosophies of the mental health sector
Work with people from culturally and linguistically diverse backgrounds


CHCYTH1C Work effectively with young people
Elements

Develop a professional rapport with young people
Address issues associated with the culture of young people
Recognise that youth culture is distinct


FRONTLINE MANAGEMENT COMPETENCIES

BSZ404A Train Small Groups
Elements
Prepare for training
Deliver training
Provide opportunities for practices
Review training


BSBFLM501A Manage Personal Work Priorities and Professional Development
Elements

Establish personal work goals
Set and meet own work priorities
Develop and maintain professional competence


BSBFLM502A Provide leadership in the workplace
Elements

Model high standards of management performance and behaviour
Enhance the organisation’s image
Influence individuals and teams positively
Make informed decisions


BSBFLM503A Establish effective workplace relationships
Elements

Gather convey and receive information and ideas
Develop trust and confidence
Build and maintain networks and relationships
Manage difficulties to achieve positive outcomes


BSBFLM507A Manage quality customer service
Elements

Plan to meet internal and external customer requirements
Ensure delivery of quality products/services
Monitor, adjust and report customer service


Wednesday, October 1, 2008-->Wednesday, October 1, 2008