Microsoft Work Document ImageCase Manager
PDF document imageCase Manager

Case Manager

CHCADMIN5C Work within the
administration protocols of the organisation
Elements

Complete workplace forms and documents
Store and maintain organisational information
Use and maintain equipment and machines
Manage inquiries in accordance with organisational policy and protocol


CHCINF2B Maintain organisation’s information systems
Elements


Maintain accurate records
Handle organisational correspondence
Provide information as required


BSBFLM503A Establish effective workplace relationships
Elements


Gather, convey and receive information and ideas
Develop trust and confidence
Build and maintain networks and relationships
Manage difficulties to achieve positive outcomes


CHCORG3B Participate in the work environment
Elements


Work to achieve identified outcomes
Establish and maintain appropriate work relationships
Facilitate operation of the workgroup
Review and develop own performance


CHCORG28A Reflect and improve upon professional practice
Elements


Reflect upon own practice
Ensure continuing self-support and supervision
Operate within an agreed ethical code of practice


CHCPOL1A Participate in policy development
Elements


Assist in the policy development of the organisation
Contribute to the collection of data for research purposes


CHCOHS301A Participate in workplace safety procedures
Elements


Identify hazards and assess risk
Follow procedures and strategies for risk control
Contribute to OHS in the workplace


CHCNET2B Maintain effective networks
Elements


Develop cooperative working relationships and strategic alliances with other organisations
Represent the organisation
Maintain networks


CHCCD1B Support community participation
Elements


Work with individuals and the community to promote participation
Support existing community activities


CHCAD2C Support the interests, rights and needs of clients within duty of care requirements
Elements


Provide support to client for the realisation of their interests, rights and needs within job roles and responsibilities
Support and safeguard the interests and rights of clients


CHCCS602A Work with families of clients
Elements


Assess family needs
Plan and implement ongoing processes and strategies
Implement specific strategies for children of people with disabilities


CHCCS601A Work with clients with unique needs
Elements


Conduct complex assessment
Design and apply appropriate strategies and program(s)
Monitor and evaluate the plan


CHCDIS16A Provide advanced behaviour support
Elements


Demonstrate an understanding of the influence and purpose of behaviour
Assess problem behaviour
Develop multi-element support plans to meet individual needs


CHCMH4C Provide non-clinical services to people with mental health issues
Elements


Assess the needs and issues of clients
Establish goals of service provision with the client
Provide non-clinical services to meet client needs
Review progress with the client
Use self-protection strategies


CHCCW11B Operate under a casework framework
Elements


Establish an appropriate working relationship with clients
Uphold the rights and responsibilities of clients


CHCDIS3C Provide services to people with disabilities
Elements


Assist the person with a disability to identify and meet their needs
Respond to changes in the needs of a person with a disability
Support or assist the person with a disability to meet their personal needs


CHCCM3B Develop, facilitate and monitor all aspects of case management
Elements


Conduct case management meetings
Develop an appropriate approach to case management
Develop an appropriate case management plan
Manage case work activities and processes


CHCCS405A Work effectively with culturally diverse clients and co-workers
Elements


Apply an awareness of culture as a factor in all human behaviour
Contribute to the development of relationships based on cultural diversity
Communicate effectively with culturally diverse persons
Resolve cross-cultural misunderstandings

CHCDIS2C Maintain an environment designed to empower people with disabilities
Elements


Work to enhance the independence and self-determination of the person with a disability
Foster the independence of a person with a disability
Contribute to the development and review of policy and legislation related to disabilities and disability services
Recognise and accommodate the expressions of identity and sexuality of a person with a disability


CHCCOM3C Utilise specialist communication skills to build strong relationships
Elements


Identify appropriate communication strategies to meet the needs of clients and colleagues and build strong relationships
Conduct effective communication with clients and staff
Contribute to the development of effective communication strategies
Represent the organisation to a range of groups
Apply specific communication techniques to assist in resolving conflict
Implement mechanisms that facilitate group discussions


SPECIALIST COMPETENCIES

CHCAC3C Orientation to Aged Care work
Elements


Demonstrate an understanding of the structure and profile of the aged care sector
Demonstrate a commitment to the philosophy of ‘positive ageing’
Support the rights and interests of older persons


CHCAOD2C Orientation to the alcohol and other drugs sector
Elements


Work within the context of the alcohol and other drugs sector
Develop knowledge of the alcohol and other drugs sector
Demonstrate commitment to the central philosophies of the alcohol and other drugs sector


CHCMH1B Orientation to the mental health sector
Elements


Work within the context of the mental health sector
Develop knowledge of the mental health sector
Demonstrate commitment to the central philosophies of the mental health sector
Work with people form culturally and linguistically diverse backgrounds


CHCCD2B Provide community education projects
Elements


Develop the education project
Deliver the education project
Review the education project


CHCYTH1C Work effectively with young people
Elements


Develop a professional rapport with young people
Address issues associated with the culture of young people
Recognise that youth culture is distinctive


CSOFM013A Implement a planned approach to offender management
Elements


Assess offender’s potential and needs relating to offending behaviour
Develop plan to achieve offender goals
Implement offender management plans
Monitor and review offender progress


CSORG004A Prepare reports for justice agencies
Elements


Maintain current information
Prepare reports


BSBMGT609A Manage risk
Elements


Develop risk management plan
Implement risk management plan
Evaluate risk management plan

PSPREG410A Give evidence
Elements


Prepare for proceedings
Present evidence
Follow up outcomes of proceedings


CHCORG9B Manage projects and strategies
Elements


Consider the need and scope for the project/strategy
Prepare a project plan
Identify and acquire resources to make implementation of the project possible
Promote and advertise project/strategy
Manage implementation of project/strategy
Evaluate and report on project/strategy


CUSGEN5A Make presentations
Elements


Plan and prepare for the presentation
Make presentations
Evaluate presentations


Friday, August 13, 2010-->Wednesday, October 1, 2008