Client Services Team Leader

CHCDIS11C Coordinate disability work
Elements

Demonstrate commitment to high quality services for people with disabilities
Support rights, interests and needs of people with disabilities
Develop and implement a framework for quality service delivery


CHCADMIN4B Manage the organisation’s finances, accounts and resources
Elements


Implement budget processes
Establish and implement systems for financial management and reporting
Manage the use of funds
Develop and recommend funding options
Develop and implement resourcing proposals to meet operational needs
Monitor resource usage and performance
Manage property, equipment and stores


CHCCOM3C Utilise specialist communication skills to build strong relationships
Elements


Identify appropriate communication strategies to meet the needs of clients and colleagues and build strong relationships
Conduct effective communication with clients and staff
Contribute to the development of effective communication strategies
Represent the organisation to a range of groups
Apply specific communication techniques to assist in resolving conflict
Implement mechanisms that facilitate group discussions


CHCCOM4B Develop, implement and promote effective communication techniques
Elements


Contribute to the development of effective communication strategies
Represent the organisation to a range of groups
Facilitate group discussions
Produce quality written materials
Conduct interviews

CHCCS4C Manage the delivery of quality client service
Elements


Coordinate services provided to clients
Plan client service delivery
Review client services


CHCINF4B Manage the organisation’s information systems
Elements


Identify and address information requirements
Supervise day to day processes for collection, use, storage and dissemination of information
Establish and manage systems to record, store, process and distribute information
Support and supervise the development of information and educational resources


CHCORG7B Manage workplace issues
Elements


Manage staff planning and recruitment
Manage work allocation
Evaluate workgroup effectiveness
Implement disciplinary and grievance procedures


CHCORG11B Lead and develop others
Elements


Provide leadership, direction and guidance to the organisation
Maximise own performance outcomes
Manage effective work relationships
Manage and improve the performance of individuals
Support, participate and review group development
Support and develop managers


CHCOHS401A Implement and monitor OHS policies and procedures for a work place
Elements


Explain OHS information for co-workers in team.
Coach co-workers in team
Promote consultation and participation
Implement and monitor enterprise procedures for identifying hazards and risk
Maintain appropriate OHS records
Implement and monitor the organisation’s procedure for maintaining occupational health and safety records

CHCORG8C Establish and manage new programs and services
Elements


Complete strategic planning activities
Manage implementation of new program or service
Establish and manage organisational and operational arrangements
Undertake appropriate evaluation and reporting


CHCCM5B Develop practice standards
Elements


Promote practice standards
Provide case work consultancy to promote best practice


CHCCS7C Coordinate the assessment and delivery of services to clients with particular needs
Elements


Identify program requirements for individual clients
Coordinate program delivery to ensure clients’ needs are addressed
Coordinate the evaluation of client service delivery


BSZ401A Plan assessment
Elements


Establish evidence required for a specific context
Establish suitable assessment method(s)
Develop assessment tools appropriate to a specific context
Trial assessment procedure


BSZ402A Conduct assessment
Elements


Identify and explain the context of assessment
Plan evidence gathering opportunities
Organise assessment
Gather evidence
Make the assessment decision
Record assessment results
Provide feedback to persons being assessed
Report on the conduct of the assessment


BSZ403A Review assessment
Elements


Review the assessment procedure(s)
Check consistency of assessment decision
Report review findings


Friday, August 13, 2010-->Wednesday, October 1, 2008