Outreach Team Leader

CHCDIS11C Coordinate disability work
Elements

Demonstrate commitment to high quality services for people with disabilities
Support rights, interests and needs of people with disabilities
Develop and implement a framework for quality service delivery


CHCADMIN4B Manage the organisation’s finances, accounts and resources
Elements

Implement budget processes
Establish and implement systems for financial management and reporting
Manage the use of funds
Develop and recommend funding options
Develop and implement resourcing proposals to meet operational needs
Monitor resource usage and performance
Manage property, equipment and stores


CHCCOM3C Utilise specialist communication skills to build strong relationships
Elements

Identify appropriate communication strategies to meet the needs of clients and colleagues and build strong relationships
Conduct effective communication with clients and staff
Contribute to the development of effective communication strategies
Represent the organisation to a range of groups
Apply specific communication techniques to assist in resolving conflict
Implement mechanisms that facilitate group discussions


CHCCOM4B Develop, implement and promote effective communication techniques
Elements

Contribute to the development of effective communication strategies
Represent the organisation to a range of groups
Facilitate group discussions
Produce quality written materials
Conduct interviews

CHCCS4C Manage the delivery of quality client service
Elements

Coordinate services provided to clients
Plan client service delivery
Review client services


CHCINF4B Manage the organisation’s information systems
Elements

Identify and address information requirements
Supervise day to day processes for collection, use, storage and dissemination of information
Establish and manage systems to record, store, process and distribute information
Support and supervise the development of information and educational resources


CHCORG7B Manage workplace issues
Elements

Manage staff planning and recruitment
Manage work allocation
Evaluate workgroup effectiveness
Implement disciplinary and grievance procedures


CHCORG11B Lead and develop others
Elements

Provide leadership, direction and guidance to the organisation
Maximise own performance outcomes
Manage effective work relationships
Manage and improve the performance of individuals
Support, participate and review group development
Support and develop managers


CHCOHS401A Implement and monitor OHS policies and procedures for a work place
Elements

Explain OHS information for co-workers in team
Coach co-workers in team
Promote consultation and participation
Implement and monitor enterprise procedures for identifying hazards and risk
Maintain appropriate OHS records

CHCINF5B Meet statutory and organisation information requirements
Elements

Identify information requirements
Review options for systems to obtain information
Establish and manage systems to record and store information
Support and supervise the development of information and educational resources
Provide staff training


CHCINF6B Manage information strategically
Elements

Develop and implement strategies for collection, verification and use of information to achieve organisational objectives
Facilitate strategies for interagency information sharing and use
Monitor and upgrade organisation’s strategic management of information


CHCORG8C Establish and manage new programs or services
Elements

Complete strategic planning activities
Manage implementation of new program or service
Establish and manage organisational and operational arrangements
Undertake appropriate evaluation and reporting


CHCORG10B Manage organisational change
Elements

Ensure practices of the organisation are appropriate
Respond to change in the community
Initiate and implement organisational change within a planning framework


CHCORG12B Review organisational effectiveness
Elements

Respond to the external environment
Implement continuous improvement
Refocus the organisation/service


CHCORG13B Manage organisational strategic and business planning
Elements

Formulate a strategic and business plan
Apply the strategic and business plan

CHCORG14B Manage a service organisation
Elements

Coordinate organisational planning
Design and implement the structures and process of the organisation
Implement evaluation processes
Enable the organisation to meet legal requirements
Establish the profile of the organisation and market its services
Give direction for the effective management of the organisation
Manage changes in the organisation


CHCORG16B Manage training
Elements

Maintain training records
Report and advise on training
Manage training expenditure and resources
Maintain training activities within organisational and legal requirements


CHCCS301A Work within a legal and ethical framework
Elements

Demonstrate an understanding of legislation and common law relevant to work role
Follow the organisation’s policies and practices
Work ethically
Recognise and respond when the client’s rights and interests are not being protected


CHCCS405A Work effectively with culturally diverse clients and co-workers
Elements

Apply an awareness of culture as a factor in all human behaviour
Contribute to the development of relationships based on cultural diversity
Communicate effectively with culturally diverse persons
Resolve cross-cultural misunderstandings

FRONTLINE MANAGEMENT COMPETENCIES

BSBFLM501A Manage personal work priorities and professional development
Elements

Establish personal work goals
Set and meet own work priorities
Develop and maintain professional competence


BSBFLM502A Provide leadership in the workplace
Elements

Model high standards of management performance and behaviour
Enhance the organisation’s image
Influence individuals and teams positively
Make informed decisions


BSBFLM503A Establish effective workplace relationships
Elements

Gather, convey and receive information and ideas
Develop trust and confidence
Build and maintain networks and relationships
Manage difficulties to achieve positive outcomes


BSBFLM504A Facilitate work teams
Elements

Participate in team planning
Develop team commitment and co-operation
Manage and develop team performance
Participate in and facilitate the work team


BSZ401A Plan assessment
Elements

Establish evidence required for a specific context
Establish suitable assessment method(s)
Develop assessment tools appropriate to a specific assessment context
Trial assessment procedure

BSZ402A Conduct assessment
Elements

Identify and explain the context of assessment
Plan evidence gathering opportunities
Organise assessment
Gather evidence
Make the assessment decision
Record assessment results
Provide feedback to persons being assessed
Report on the conduct of the assessment


BSZ403A Review assessment
Element

Review the assessment procedure(s)
Check consistency of assessment decision
Report review findings


BSZ404A Train small groups
Elements

Prepare for training
Deliver training
Provide opportunities for practice
Review training


Friday, August 13, 2010-->Wednesday, October 1, 2008