You, as our client remain at the centre of everything we do. We also accept that sometimes things can go wrong, and when this happens we promise to listen, review and own our mistakes.

Your feedback is important to us as we are always trying to improve and maintain a high standard of service to satisfy your needs. Your compliments also encourage us to keep trying even harder. So if you have a complaint, compliment or other feedback, please do not hesitate to contact us.

There are many ways to let us know what you're thinking. You can call us directly on 1300 360 185 or email [email protected]. Or you can fill out this online form and we will get back to you shortly.

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Please note you can choose to remain anonymous but if you do we will not be able to provide you with a response.

Our promise to you:

  • all compliments will go to the right people
  • all suggestions will be taken to the right forum for discussion and consideration
  • all complaints will be acknowledged within 24 hours of receipt and responded to within 5 business days either by email, mail or telephone
  • all complaints will be investigated and you’ll be informed of any action taken and/or decisions made (if requested)